Boundaries and breaks: How counsellors are coping in the pandemic

At Priyanka MB’s psychological well-being centre Inspiron in Bengaluru, which has also been running a helpline since late April, about 15 counsellors take about six calls each per day, each lasting at least 15 minutes.

Every counsellor is required to take a 30-minute break after each call and there is a 30- to 60-minute group detox session at the end of the day.

“We also put in place support groups for our therapists and a system of mentoring to talk about everything we are going through,” Priyanka says.

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